Fertility Tissue Storage | Generations CryoVault

With a relentless commitment to detail, compliance, and transparency, Generations CryoVault brings transparency, reliability, and professionalism to our clients who seek premier reproductive tissue storage. We believe in doing things right, every time, with no shortcuts, while providing the best value and most accessible offerings to our clients and partners.

Our Values

Integrity

Upholding the highest standards of ethics, transparency, and trust in all interactions.

Safety

Prioritizing the security and preservation of reproductive tissues to ensure peace of mind.

Quality

Delivering superior service and maintaining strict quality control at every step.

Confidentiality

Protecting privacy and ensuring sensitive information is handled securely.

Compassion

Providing personalized care and understanding for individuals navigating reproductive health decisions.

Terms of Use

These terms of use (the “Terms and Conditions”) govern the use of generationscryovault.com & gencryo.com (the “Site”). This Site is owned and operated by Generations CryoVault, LLC. This Site is an ecommerce website.

By using this site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property: All Content published and made available on our Site is the property of Generations CryoVault, LLC and the Site’s Creators. This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.

Acceptable Use:

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

Harass or mistreat other users of our Site; Violate the rights of other users of this Site; Violate the intellectual property rights of the Site owners or any third party to the Site; Hack into the account of another user of this site; Act in any way that could be considered fraudulent; or Post any material that may be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Accounts:

When you create an account on our Site, you agree to the following;

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and All personal information you provide to us through your account is up to date, accurate, and truthful and you will update your personal information if it changes. Refer to our HIPAA statement for more information on protected health information. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Information Collected: We will only collect and process Personal Information about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g., to deliver the Services you have requested)) and “legitimate interests.” We collect information that you give us when you create an account, contact us, or otherwise access or use our Services, any information you voluntarily submit to us, and information regarding how you use the Services. Specifically, the foregoing includes: Your internet protocol address (i.e., IP address) and, if you access the Services from a mobile application, your unique mobile device ID number and non-email authentication. Your name, email address, postal address, telephone number, profession, profile picture, credit card information and your responses to surveys that we may ask you to complete for research purposes or to help direct Company activities, the contact information of your representative, your social media account information Details of any financial transactions you participate in on the Services, including the amount, currency, and method of payment. Browser and device information and information collected through technologies such as cookies.

Information Uses: We use the information we collect to: Deliver and improve the Services and your overall user experience; To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity; To link or combine user information with other Personal Information; To compare and verify information for accuracy and update our records; Email, text, message, or otherwise contact you with information and updates about us and the Services; To respond to your comments and questions and provide customer service; To send you information including confirmations, billing and invoices, technical notices, updates, security alerts, and support and administrative messages; Analyze how you use the Services with tools such as Google Analytics and other tools to help us understand traffic patterns and know if there are problems with the Services; Create targeted advertising to promote the Services and engage our users.

Information Shared: We do not rent, sell, or share your Personal Information with other people or non-affiliated third parties except with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. To help us do our work, we may provide limited access to some of your Personal Information to the following third parties: Partners: Sometimes we collaborate with other organizations to deliver the Services. In these cases, we may share your name, contact information and other details you provided when making an account with our partners; Service Providers: We work with a wide range of third-party providers, notably our database administrators, cloud computing services, advertising services, data analysts, application service providers, bulk SMS services, and other non-governmental organizations; Payment processors: Payment processors: We work with payment processors such as Stripe to help process credit card transactions and other payment methods made through the Services. These payment processors will store certain information about you. Please refer to their privacy policies to learn more about how they use your Personal Information.

We may store information such as survey responses and contact information that is necessary to enable us to operate effectively and deliver our services. We may also transfer your Personal Information to a third party as a result of a merger, acquisition, reorganization, or similar transaction; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of the Services; and to protect the rights or property of Company. In such an event, and to the extent legally permitted, we will notify you and, if there are material changes in relation to the processing of your Personal Information, give you an opportunity to consent to such changes.

Securement of personal information: We take reasonable steps to protect your Personal Information against unauthorized access, alteration, disclosure, misuse, or destruction. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. The safety and security of your Personal Information also depends on you. If you have an account with us, you are responsible for keeping your details confidential. Your account is protected by your account password, and we urge you to take steps to keep your Personal Information safe by not disclosing your password and by logging out of your account after each use. We further protect your Personal Information from potential security breaches by implementing certain technological security measures including encryption, firewalls, and secure server software however, these measures do not guarantee that your Personal Information will not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. By using the Services, you acknowledge that you understand and agree to assume these risks.

Refer to our HIPAA statement ("Privacy Policy") for more information on protected health information.

We retain your personal data while your account is in existence or as needed to provide you Services. This includes data you or others provided to us and data generated or inferred from your use of the Services.

Sales of Service These Terms and Conditions govern the sale of services available on our Site: The following services are available on our Site. Cryogenic Storage; and Cryogenic shipping services. The services will be paid for in full when the services are ordered.

Late payment fee: $15.00 monthly.

These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide, you agree to purchase services from our Site at your own risk. Generations CryoVault reserves the right to modify, reject, or cancel your order whenever it becomes necessary. If Generations CryoVault rejects/cancels your order and has already processed your payment, Generations CryoVault shall issue a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Refunds:

Refunds for services: We provide refunds for services sold on our Site as follows: Refunds for cryogenic shipping services may be granted if cancellations occur/requested a minimum of 48 hours before the scheduled time, subject to the discretion of Generations CryoVault, LLC. Refunds for annual prepaid cryogenic storage services will be issued at the discretion of Generations CryoVault, LLC and will be calculated on a pro-rata monthly basis (based on the current monthly billable rate) e.g., you prepay for 1 year of storage at the discounted annual rate of $420.00 (which works out to be $35.00 per month). If you decide to discontinue storage after 6 months, the 6 months of used storage will be considered at the current monthly billable rate of $40 per month. The refunded amount will be $180.”

Payments: We accept the following payment methods on our Site: Credit Card; Debit Card; ACH; Direct Debit (recurring monthly). When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

Consumer Protection Law: Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability: Generations CryoVault, LLC and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses incurred including legal fees from your use of the Site.

Indemnity: Except where prohibited by law, by using this Site you indemnify and hold harmless Generations CryoVault, LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law: These Terms and Conditions are governed by the laws of the state of Indiana.

Severability: If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to the Terms and Conditions or post a notice on our Site.

Users outside of the United States of America: Generations CryoVault is based in the United States. The Services are controlled and operated by Generations CryoVault, LLC from the United States and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. Your Personal Information will be stored and processed in the United Staes of America by using our services, you consent to the transfer of personal information from your country of residence to the United States, which may have data protection rules that are different from those of your state, country, or territory. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

Contact Details: Please contact us if you have any questions or concerns. Our contact details are as follows: (862) 339-001 [email protected] 760 3rd Ave SW STE 210 Carmel, IN 46032 You can also contact us through the feedback form available on our Site.

Effective Date: 20th day of August 2024

Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Generations CryoVault LLC, 4444 Decatur Boulevard, Indianapolis, Indiana.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Indiana, United States
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the
Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Generations CryoVault, accessible from https://gencryo.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data

Types of Data Collected

Personal Data While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
Usage Data

Usage Data Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies. Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website. Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions. With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. With Your consent: We may disclose Your personal information for any other purpose with Your consent. Retention of Your Personal Data The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us If you have any questions about this Privacy Policy, You can contact us:

By email: [email protected]

Last updated: August 20, 2024

Cookies Policy

Introduction

Generations CryoVault (“we,” “our,” or “us”) operates the websites generationscryovault.com and gencryo.com (collectively, the “Sites”). This Cookie Policy explains how we use cookies and similar technologies to recognize you when you visit our Sites. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Why Do We Use Cookies?

We use cookies for several reasons. Some cookies are required for technical reasons for our Sites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our Sites. Third parties serve cookies through our Sites for advertising, analytics, and other purposes.

Types of Cookies We Use

Essential/Strictly Necessary Cookies: These cookies are necessary for the Sites to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Performance and Functionality Cookies: These cookies are used to enhance the performance and functionality of our Sites but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

Analytics and Customization Cookies: These cookies collect information that is used either in aggregate form to help us understand how our Sites are being used or how effective our marketing campaigns are, or to help us customize our Sites for you.

Advertising Cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

How Can You Control Cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie banner. You can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Sites, though your access to some functionality and areas of our Sites may be restricted.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies.

Contact Us: If you have any questions or concerns regarding our cookie policy or how your information is handled, please contact us at: [email protected].

Effective Date: 08/20/2024

Why consider off-site storage?

The Leaders in Accessible Fertility Tissue Storage

Embryo Storage

Oocyte Storage

Sperm Storage

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Relentless innovation

Innovations that protect your future

Our Process

How does this work?

1. Explore Your Options

Learn about fertility tissue storage by comparing providers, reviewing costs, and understanding why off-site storage matters.

2. Choose Generations CryoVault

Decide that Generations offers the best balance of safety, affordability, and values!

3. Set Up Your Account

Create your secure online account and choose the storage plan best for you. Our team provides direct support at every step, so setup takes just a few minutes.

4. Complete Transfer Forms & Payment

Fill out secure digital paperwork authorizing transfer from your clinic and finalize your first payment through our HIPAA-compliant portal.

5. We Coordinate the Transfer

Generations handles all logistics: contacting your clinic, preparing shipping documentation, and overseeing specimen transport with accurate tracking.

6. Your Tissues, Safely Stored

Specimens arrive at our certified cryogenic facility for continuous monitoring and long-term protection. You’ll receive confirmation and will rest easy knowing your tissues are being care for by the best.

Kristie

Lauren

Jennifer

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Fertility Storage Resources

Compare Storage Companies

Find the right storage provider for you. Here we break down the top differentiators and things to think about when selecting a storage company.

How much does storage cost?

Understanding the cost to store your tissues is an important part of making an informed decision. We break down costs to ship, storage durations, and the various options available to. you.

Shipping Comparisons

Not all shipping is the same. Here we explain what to look for in the logistics company that will manage relocating your tissues.

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The most accessible long-term fertility storage.

Frequently Asked Questions

Here are some of the most common questions that we have encountered over the years.

Choose the best.

You always do what is best for your family. That is why you should choose the storage company that will best protect your future family: Generations CryoVault.

Our Values

Terms of Use

Privacy Policy

Cookies Policy