10 Things to Know before Shipping and Storing Your Embryos, Eggs, and Sperm

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Courtney D

08-20-2025

embryo shipping / sperm shipping / oocyte shipping / shipping insurance

1. Not All Shipping is the Same


Embryo storage and frozen egg storage require more than a courier and a cardboard box. Cryogenic shipping uses liquid nitrogen dry shippers that maintain stable, ultra-low temperatures. These containers are designed to keep tissues at extremely low, stable temperatures during transport. The right equipment ensures your reproductive tissues remain in a protected, temperature-controlled environment from the moment they leave one facility until they arrive at another. These containers keep embryos, eggs, and sperm viable from pickup to delivery.

Questions to ask:


“What make and model tanks do you use for shipping?” [You want to ensure your provider uses high-quality containers. Generations CryoVault uses tanks from MVE Biological Solutions, a global leader in cryogenic products.]

“When was the last time the tank was validated? Can I see the records?” [Regular validation greatly reduces that chance that a tank will fail, resulting in damage to your tissues, during shipping.]


2. Security and Chain of Custody Matter


Your tissues shouldn’t be treated like ordinary cargo. A trusted embryo storage facility uses documented chain-of-custody protocols at every step to prevent mislabeling or loss. That means every handoff, from the clinic to the courier to the receiving facility, is documented. Security measures are built in to ensure your tissues are never misplaced, mislabeled, or left vulnerable.

Questions to ask:


“What do you do to ensure chain of custody? Can I see an example of your documentation?” [If they hesitate, that’s a red flag.]


3. Proper LN₂ Bath Transfers Protect Against Warming


When embryos, eggs, or sperm are moved from a storage tank to a shipping container (or back again), the safest method is through a liquid nitrogen (LN₂) bath transfer protocol. This means the specimen vials or straws stay submerged in liquid nitrogen the entire time, never exposed to room temperature air.

Unfortunately, many general logistics providers skip this critical step. They’ll review specimen labels or numbers while the tissues are exposed, which can cause unnecessary warming events — even if only for seconds. Each warm-up, however brief, increases risk to viability.

At Generations CryoVault, our team follows strict LN₂ bath procedures both during departure and arrival, so your embryos, eggs, or sperm remain protected in ultra-low temperatures throughout the handoff.

Questions to ask:


“Do you transfer specimens through an LN₂ bath when moving them between storage and shipping containers?”[If the answer is anything other than “yes, always,” your tissue may be exposed to damaging temperature fluctuations.]

“How do you confirm specimen numbers or labels during the transfer?” [Providers should verify inside an LN₂ bath, not in open air.]


4. Coordination with Clinics is Key


Safe shipping depends on paperwork, timing, and communication between your storage facility and clinics. The sending and receiving clinics must be aligned on timing, authorization forms, and documentation. You should not be left to manage these logistics yourself. A reputable reproductive tissue logistic provider handles this coordination on your behalf.

Questions to ask:


“How do you coordinate with my clinic?” [If you’re expected to do more than sign paperwork, you’re doing too much.]


5. Regulatory Compliance Protects You


Compliance with FDA, CDC, and ASRM standards is essential. Some providers also maintain ISO 9001 quality management systems for added oversight. This protects you legally and ensures your reproductive tissue shipping and storage provider is maintaining the highest quality and accountability.

Questions to ask:


“What regulatory bodies do you follow?” [If they don’t mention FDA, CDC, or ASRM, keep looking.]

“Is your system ISO 9001 compliant?” [Generations CryoVault is while many providers are not.]


6. Risk Management is Built Into the Process


When shipping reproductive tissues, packaging is not just about convenience, it is about protection. Unlike cardboard boxes, which can be crushed or tipped, Generations CryoVault uses mushroom-shaped cryogenic containers built for safety. Their shape prevents rolling or sideways storage, protecting your oocyte storage, embryos, or sperm during transit. This level of foresight ensures your tissues remain secure throughout the entire journey.

Questions to ask:


“What type of shipping container do you use and why?” [Only cryogenic-grade, purpose-built containers are acceptable. Be wary if the provider ever ships in cardboard boxes.]

“How do you ensure containers stay upright?” [Design matters for tissue safety.]


7. Not All Insurance is Equal


Insurance is often overlooked and can be confusing in the world of tissue transport, but it is one of the most important safeguards for peace of mind. Many providers rely on weak self-insurance or vehicle coverage. Generations CryoVault automatically includes $50,000 of coverage for each transfer, backed by an A+rated international carrier. This ensures your frozen embryo shipping, oocyte shipping, or sperm shipping is protected by a legitimate insurer.

Questions to ask:


“How much insurance is included automatically?” [Beware if the answer is “none.”]

“Who underwrites your insurance policy?” [Self-insurance is not enough.]


8. Real-Time Tracking and 24-Hour Temperature Monitoring


Peace of mind comes from knowing your tissue is safe every step of the way. At Generations CryoVault, our shipping containers are equipped with real-time location tracking and 24-hour temperature monitoring. This allows us to verify that the environment remains stable during transit, while also keeping you informed about the location of your tissue at any given time. Constant oversight means you do not have to wonder where your tissue is or whether it is protected. You will always know.

Questions to ask:


“Do your containers include both location tracking and temperature monitoring?” [Both are critical.]


9. You Deserve Concierge-Level Service


Shipping during fertility treatment can be stressful. Concierge-level providers guide you, provide updates, and act as your partner not just your courier. This applies whether you’re transferring embryos, arranging long-term embryo storage, or optimizing your embryo storage cost.

Questions to ask:


“Who will be my main point of contact?” [You want personal accountability, not a call center.]

“How do you keep me informed?” [Look for proactive updates, not just reactive ones.]

“Can you walk me through the full transfer process?” [Confidence and transparency mean competence.]


10. Plan Ahead When Possible


While urgent transfers can be done, advance planning ensures smoother paperwork and keeps you in control. This allows time for clinics to complete the necessary paperwork, for shippers to schedule transport, and for you to explore coverage options.

Questions to ask:


“How far in advance should I plan my transfer?” [Good providers will advise at least two weeks.]

“What happens if I need an urgent transfer?” [Your provider should have documented emergency protocols.]

“What forms will I need to complete?” [You should be able to be shown template forms, ideally online where they are easily accessible.]

When it comes to shipping reproductive tissues, not all providers are equal. Asking the right questions can make the difference between peace of mind and unnecessary risk.

At Generations CryoVault, we take pride in setting the highest standards for cryostorage of embryos, oocytes, and sperm, shipping, and long-term storage. Whether you’re researching a cryobank near you, concerned about embryo storage fees, or simply exploring the cost of embryo shipping, know that the safety of your tissues matters as much to us as it does to you.

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Have a question?

The best way to understand a storage facility is to talk to the people who run it. If you want to talk through where your specimens would live, or just ask the questions this page did not answer, schedule a call.
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With a relentless commitment to detail, compliance, and transparency, Generations CryoVault brings transparency, reliability, and professionalism to our clients who seek premier reproductive tissue storage. We believe in doing things right, every time, with no shortcuts, while providing the best value and most accessible offerings to our clients and partners.

Our Values

Integrity

Upholding the highest standards of ethics, transparency, and trust in all interactions.

Safety

Prioritizing the security and preservation of reproductive tissues to ensure peace of mind.

Quality

Delivering superior service and maintaining strict quality control at every step.

Confidentiality

Protecting privacy and ensuring sensitive information is handled securely.

Compassion

Providing personalized care and understanding for individuals navigating reproductive health decisions.

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Refer to our HIPAA statement ("Privacy Policy") for more information on protected health information.

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Late payment fee: $15.00 monthly.

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Refunds:

Refunds for services: We provide refunds for services sold on our Site as follows: Refunds for cryogenic shipping services may be granted if cancellations occur/requested a minimum of 48 hours before the scheduled time, subject to the discretion of Generations CryoVault, LLC. Refunds for annual prepaid cryogenic storage services will be issued at the discretion of Generations CryoVault, LLC and will be calculated on a pro-rata monthly basis (based on the current monthly billable rate) e.g., you prepay for 1 year of storage at the discounted annual rate of $420.00 (which works out to be $35.00 per month). If you decide to discontinue storage after 6 months, the 6 months of used storage will be considered at the current monthly billable rate of $40 per month. The refunded amount will be $180.”

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Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Generations CryoVault LLC, 4444 Decatur Boulevard, Indianapolis, Indiana.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Indiana, United States
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the
  • Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Generations CryoVault, accessible from https://gencryo.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Collecting and Using Your Personal Data

Types of Data Collected

Personal Data While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • Usage Data

Usage Data Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies. Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website. Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions. With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. With Your consent: We may disclose Your personal information for any other purpose with Your consent. Retention of Your Personal Data The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us If you have any questions about this Privacy Policy, You can contact us:

Last updated: August 20, 2024

Cookies Policy

Introduction

Generations CryoVault (“we,” “our,” or “us”) operates the websites generationscryovault.com and gencryo.com (collectively, the “Sites”). This Cookie Policy explains how we use cookies and similar technologies to recognize you when you visit our Sites. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Why Do We Use Cookies?

We use cookies for several reasons. Some cookies are required for technical reasons for our Sites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our Sites. Third parties serve cookies through our Sites for advertising, analytics, and other purposes.

Types of Cookies We Use

Essential/Strictly Necessary Cookies: These cookies are necessary for the Sites to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Performance and Functionality Cookies: These cookies are used to enhance the performance and functionality of our Sites but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

Analytics and Customization Cookies: These cookies collect information that is used either in aggregate form to help us understand how our Sites are being used or how effective our marketing campaigns are, or to help us customize our Sites for you.

Advertising Cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

How Can You Control Cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie banner. You can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Sites, though your access to some functionality and areas of our Sites may be restricted.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies.

Contact Us: If you have any questions or concerns regarding our cookie policy or how your information is handled, please contact us at: [email protected].

Effective Date: 08/20/2024